1.  At Earth Smart Property Solutions we answer our phone.  However, if we miss a call, messages and emails will be returned within 24 hrs Monday to Friday.

2.  Customer communication is of upmost importance.  If services cannot be completed due to weather, we will let our clients know ASAP and reschedule.

3.  If any of our customers experience any problems or issues with our service, we promise to address it immediately and to resolve it quickly.  

4.  For customers who request service calls, we will contact them within 10 days after the service call to follow up on the service and to make sure the problem or issue was resolved. 

5.  Requests for quotes submitted electronically will be provided within 48 hours. 

6.  Requests for quotes provide by phone will be completed either immediately or within 2 hours, during business hours.  

7.  We give our word that we will deliver on any promises we make.

8.  For new residential clients located in Calgary or Red Deer, we guarantee that services will be completed within 48 hours (weather permitting). For new residential clients located on acreages and out of town, this time frame may vary, depending on their location and the type of service requested.

9.  Customer satisfaction is of upmost importance. For new residential clients, we will contact them within 10 days following their first service to make sure they are satisfied with the service performed and to answer any questions they may have.